The source from which you have obtained the URL should also list the username and password. Please check and try again by closing this browser window and restarting your internet browser.

If you are still having trouble, you may call 1-800-611-8334 or send e-mail to carechoice.contact@jhancock.com to obtain a username and password. Include your name, title, and company affiliation as well as your email address and phone number.

If you are not part of Northeastern University and would like information on Long-Term Care Insurance please visit John Hancock's website at www.johnhancock.com.